Shipping policy

This Shipping Policy forms part of, and must be read in conjunction with, our Terms & Conditions and Return Policy.

1. Processing Time

  • All orders are processed within 3-5 business days (excluding weekends and bank holidays).
  • Once we process ships, you will receive a tracking number via email.
  • Orders cannot be modified or cancelled once they have been dispatched.

2. Shipping Locations

We currently ship to:
  • United Kingdom
  • Europe 
  • United States 
If your location is not available at checkout, please contact our support team.

3. Delivery Timeframes

Delivery estimates begin once the package is shipped:
Region Estimated Delivery Time
UK Mainland 7-10 business days
Europe 7-14 business days
Rest of World 7–14 business days
Please note: unexpected delays (weather, customs, courier disruptions) may extend delivery times.

4. Shipping Fees

Shipping fees are calculated at checkout based on destination, weight, and shipping method selected.Shipping charges are non-refundable, unless the shipping error is on our end.

5. Customs, Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or clearance charges.
Bottled Joy is not liable for delays caused by customs.

6. Lost, Stolen, or Delayed Packages

Once a package is marked as delivered, we are not responsible for:
  • Stolen packages
  • Incorrect shipping addresses provided by the customer
  • Delays caused by carriers or customs
If your package is lost in transit, please reach out to us and we will assist you.

7. Incorrect or Damaged Items

If you receive the wrong item or your package arrives damaged, contact us within 48 hours with:
  • Order number
  • Photos of the damaged or incorrect item
We will arrange a replacement or refund.

Contact

For shipping questions, email us at:
📩 bottledjoyuk@outlook.com